Privacy Policy
Last updated: November 11, 2025
1. Introduction
Divij Ventures ("we," "us," or "our") operates SaveTrip, a technology platform that facilitates communication and coordination between bus operators, passengers, and drivers. This Privacy Policy explains how we collect, use, store, and protect your personal information.
By using SaveTrip, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Information You Provide
When you use SaveTrip, you may provide us with:
- Personal Information: Name, email address, phone number, date of birth
- Booking Information: Travel dates, routes, seat preferences, passenger details
- Payment Information: Payment card details, billing address (processed securely through third-party payment gateways)
- Communication Data: Messages, feedback, and support queries
- Identity Documents: Government-issued ID when required by operators
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on platform, clickstream data
- Location Data: Approximate location based on IP address (with your consent, precise location for certain features)
- Cookies and Tracking: Session information, preferences, authentication tokens
2.3 Information from Third Parties
- Information from bus operators regarding bookings and travel status
- Payment confirmation from payment gateways
- Social media profile information if you choose to log in via social media
3. How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Processing and managing bookings
- Facilitating communication between passengers, drivers, and operators
- Sending booking confirmations and travel updates
- Managing cancellations and refunds
Customer Support
- Responding to inquiries and support requests
- Resolving disputes and issues
- Providing assistance with bookings and cancellations
Platform Improvement
- Analyzing usage patterns and trends
- Improving platform features and user experience
- Testing new features and functionality
- Conducting research and analytics
Security and Fraud Prevention
- Detecting and preventing fraudulent transactions
- Ensuring platform security and integrity
- Protecting against unauthorized access
- Complying with legal obligations
Communications
- Sending transactional messages (booking confirmations, trip updates)
- Providing customer support notifications
- Sending promotional offers (with your consent)
- Sharing service updates and announcements
4. Information Sharing
We may share your information with the following parties:
4.1 Bus Operators
We share necessary booking and passenger information with bus operators to facilitate your travel. This includes name, contact details, seat preferences, and any special requirements.
4.2 Payment Processors
Payment information is securely transmitted to third-party payment gateways. We do not store complete payment card details on our servers.
4.3 Service Providers
We work with trusted third-party service providers for:
- Cloud hosting and data storage
- Communication services (email, SMS, notifications)
- Analytics and performance monitoring
- Customer support tools
4.4 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
4.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Important: We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit using SSL/TLS protocols
- Secure storage of data on protected servers
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
- Maintain records for business purposes
Typically, we retain booking and transaction data for 7 years for accounting and legal compliance purposes. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
Request a copy of your personal information we hold
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information (subject to legal retention requirements)
Opt-Out
Unsubscribe from marketing communications (transactional messages will still be sent)
Restrict Processing
Limit how we use your information in certain circumstances
To exercise these rights, contact us at info@savetrip.in. We will respond to your request within 30 days.
8. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your session and keep you logged in
- Remember your preferences and settings
- Analyze platform usage and performance
- Personalize your experience
You can control cookies through your browser settings. However, disabling cookies may limit some platform functionality.
9. Third-Party Links
SaveTrip may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
SaveTrip is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of SaveTrip after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:
Divij Ventures
Privacy Team
Email: info@savetrip.in
Phone: +91 76760 41551
By using SaveTrip, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.