Refund Policy

1. Important Notice

SaveTrip acts as a facilitator between passengers and bus operators. We assist in processing refund requests, but the final decision and refund amount are determined by the bus operator's terms and conditions.

2. Operator-Specific Policies

Each bus operator has their own cancellation and refund policy, which may include:

• Different cancellation timelines and refund percentages
• Non-refundable booking fees or service charges
• Varying refund processing times
• Special conditions for partial cancellations or rescheduling

It is your responsibility to review and understand the specific operator's refund policy before making a booking.

3. General Refund Guidelines

While policies vary by operator, typical refund structures include:

* These are general guidelines only. Actual refund amounts are determined by the specific bus operator's policy.

4. How to Request a Refund

5. Refund Processing Time

Once a refund is approved by the bus operator:

• UPI/Digital Wallets: 3-5 business days
• Credit/Debit Cards: 7-14 business days
• Net Banking: 5-10 business days

Processing times may vary depending on your bank or payment provider. SaveTrip is not responsible for delays caused by financial institutions.

6. Non-Refundable Situations

Refunds are typically not provided in the following cases:

• No-show at the boarding point
• Missing the bus due to late arrival
• Cancellation after departure time
• Failure to carry valid identification
• Violation of operator's travel policies
• Bookings made under non-refundable fare categories

7. Operator Cancellations

If a bus operator cancels a trip:

• You are entitled to a full refund of the booking amount
• The operator should offer an alternative trip or rescheduling option
• SaveTrip will assist in coordinating the refund or alternative arrangement

Note: SaveTrip is not liable for any consequential damages or additional expenses incurred due to operator cancellations (such as hotel bookings, connecting travel, etc.).

8. Partial Cancellations

If you booked multiple seats and wish to cancel only some of them, the refund will be calculated for the cancelled seats only, subject to the operator's cancellation charges.

9. SaveTrip's Role

SaveTrip's responsibilities in the refund process are limited to:

• Facilitating communication between passengers and operators
• Processing approved refunds through our payment gateway
• Providing customer support and assistance
• Maintaining records of refund requests and transactions

SaveTrip does not determine refund eligibility or amounts. These decisions are made solely by the bus operator.

10. Disputes

If you disagree with a refund decision:

1. First, contact the bus operator directly to resolve the issue
2. If unresolved, contact SaveTrip support at info@savetrip.in
3. Provide all relevant documentation (booking confirmation, communication records, etc.)
4. We will review the case and attempt to mediate with the operator

Please note that SaveTrip's ability to resolve disputes is limited as we do not control operator policies or decisions.

11. Contact Us

For refund-related queries or assistance: